We hope your purchases will quickly become your favorites and easily become a must-have item in your wardrobe, as if they’ve been with you for years.This means that our goods may show signs of wear and tear when they arrive, and some may be damaged after being washed several times.The clothes we ship may also have a slight color difference from the pictures you see on the website.We like to dye by hand, so no two items are the same, every item is handmade by us.These features are the soul of our products.We hope you love our products as much as we do.
The goods must be returned in their original condition, with the price tag and packing list attached.All other conditions of our return policy apply as well.
It can be returned within 30 days from the date of delivery and we will refund you the full amount according to your original payment method.The original label, bag and package must be returned on return.
No.4013 SE 10th Ave, Amarillo, TX 79104 United States
T: +1 806-372-3537
Zip Code: 79104
Your return will usually be processed within 3-4 weeks of receiving the return package.Once the return has been processed, we will send you a confirmation email.
Return service is not provided under the following circumstances:
1.Goods returned after 30 days
2.Washed or worn goods
3.Return gift without original order number or unable to confirm order
4.Unauthorized misuse, abuse, collision, negligence, injection, accidents, changes, incorrect installation caused by the quality of the goods, or tear, alter the label, machine number, anti-counterfeiting mark
5.The outer packing, attachment and gift of goods (need to return and exchange together with the main goods) are missing
6.Items that are clearly stated at the time of purchase that are not refundable or exchangeable
Who pays for the shipping costs when making the return?
a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.
If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
b. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.
Our contact information and address:
Company Name:customprintideas Co.,Ltd
Contact Department: Customers Service Dept.
Tel: +1 806-372-3537
Address: No.4013 SE 10th Ave, Amarillo, TX 79104 United States